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Payment Processing Issue: Unable to Enter a Promise To Pay For Delinquent Transactions (Doc ID 281633.1)

Last updated on JANUARY 07, 2019

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.

Symptoms

Trying to enter a Promise To Pay for a delinquent invoice however the promise date and promise amount fields are grayed out

Cause

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