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On Service Order Line Service Start Date On Service Tab Is Not Defaulting From Defaulting Rules (Doc ID 2816464.1)

Last updated on OCTOBER 29, 2021

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.


Transaction Entry


1. In 12.2.9 - when customer has a defaulting rule defined to default the Service Start date with a date on a service order line, the defaulting rule does not work
2. The Service Start Date field is not defaulted with a date, and this leads to Service End Date field also to have a NULL value
3. Because the Service Start Date and Service End Date fields values are NULL, the price of Service Line is not retrieved from the Price List and has a NULL value.


When a defaulting rule is defined to default a Service Start Date for a Service Order Line, the service start date value should get defaulted with a value from the defaulting rule


The issue can be reproduced at will with the following steps:

1. Open the Defaulting Rules form (OM > Setup > Rules > Defaulting)

2. Query Application= Order Management, Entity=Order Line

3. In the multi record zone, query 'Service Start Date'

4. Under Defaulting Rule define a Default Sourcing Rule

5. Default Sourcing Rule (Sequence = 10, Source Type = System Variable, Default Source Value = SYSDATE)

6. Save and You must run the defaulting generator concurrent program from Request > Submit > Generate Defaulting package (from Forms > Menu > Tools)

7. Create a service order line for an item where Item Status is Service and Item Type = Service Deferred, save and book the order line.  

8. After booking service order line go to Service Tab on Order Line - Service Start Date will be blank and on Pricing Tab on Order Line - Price will be NULL





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