My Oracle Support Banner

Order Line Status Is Open Production With Ship Exception Error: -20001 ORA-2001: Ship_Notify (Doc ID 2817571.1)

Last updated on OCTOBER 27, 2021

Applies to:

Oracle Order Management - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Shipping Transactions form

When attempting to progress sales order lines through shipping users are
receiving Workflow Order Notification error with the Inventory Scheduler and
the following error occurs.

ERROR
-----------------------
Workflow Order Notification Information (WFN)
nnnnn333 INVENTORY.SCHEDULER INTG_APPROVE_SALES_ORDER CLOSED

Action Required: XXXrequires your approval.
nnnnn540 SENT INTG_PLANNING_APPROVED CLOSED INTP Order Number nnnn803
has been Planning Approved

STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order nnn803
3. Header: Booked
4. Lines: 10, 11, 12 are Stuck in Production Open.
5. Observe: the Next Work Order will be completed and shipping activity needs to be done.
   Unable to process these lines due to error therefore not allowing shipping.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.