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Parts Requirement Resource is Not the First Task Assignee When Multiple Task Assignments Exist (Doc ID 2817656.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Oracle Field Service - Version 12.1.3 to 12.2.10 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Goal

When attempting to create a part requirement for a task having multiple assignments, the resource defaulted on the parts requirement page is not the resource that was assigned first to this task.

EXPECTED BEHAVIOR
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Expect the first assigned resource to always be defaulted on the part requirement.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Field Service Manager Responsibility
  2. Field Service Representative > My Service Requests > Create Service Requests
  3. Create a service request and task.
  4. Assign the task to multiple resources.
  5. Click on Parts button.  

The resource defaulted on the part requirement is not the first resource assigned to the task.

 

Solution

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In this Document
Goal
Solution


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