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Claim Approval Hierarcy Displaying End Dated Users (Doc ID 2818142.1)

Last updated on NOVEMBER 03, 2021

Applies to:

Oracle Trade Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, CLAIMS

ACTUAL BEHAVIOR
---------------------
Notice an issue in the claim approval hierarchy , There are  users who were never part of the approval setup and also these users are end dated in the system. This behavior is observed only from application. Querying approval hierarchy data from back gives expected results as per setup.

EXPECTED BEHAVIOR
-----------------------
Expect the claim approval notification to include only valid users as per the Approval type setup.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Oracle Trade Management User responsibility
3. Navigate to Trade Planning > Claims page
4. Create a claim and submit for approval
5. Review the claim approval details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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