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PO Approval Email Notification Is Not Showing Header And Details Information (Doc ID 2818308.1)

Last updated on JANUARY 21, 2024

Applies to:

Oracle Purchasing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

PO Approval Email Notification Email doesn't display Header and Detail Information.
It is expected the Email Notification should display the Header and Details Information. 
Approval Worklist Notification is working fine. Issue is only with Email Notifications.


The issue can be reproduced at will with the following steps:

1. Log into Oracle Applications with Purchasing Responsibility.

2. Navigate to Purchase Orders > Purchase Order Entry Form.

3. Create a Purchase Order and submit it for Approval.

4. The PO Approval Email Notification Email to the Approver doesn't display the Header and Detail Information,
    but Worklist Notification displays these correctly.

Cause

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In this Document
Symptoms
Cause
Solution
References


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