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Search By Account Number Or Customer Number For Specific Customer Does Not Shows Results (Doc ID 2819692.1)

Last updated on JANUARY 28, 2022

Applies to:

Oracle Receivables - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Customers Module

ACTUAL BEHAVIOR
---------------
Searching by customer account number or customer number for specific customers, does not return results in the customer form.
However, searching in the DB does return results.

Able to see the customers when searching in version 12.1.3.


EXPECTED BEHAVIOR
-----------------------
Expect to see results of all customers in the Customer Search of version 12.2.10.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables > Customers > Search by Account > Simple Search
2. Enter account number
3. No results are returned.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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