ECEPOI: IN: Purchase Orders (850/ORDERS) Shows Accented Characters in the Input File Translate to Garbage Characters in the Name and Address Fields (Doc ID 2819928.1)

Last updated on NOVEMBER 09, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
 ECEPOI is incorrectly  reading  data  and is unable  to parse accented characters (~)properly
They have implemented EBS in phases based on countries

Customer did notice some accented characters for the county HU not getting picked up
at that point they forced translation out using UTF8 ad that worked. 

Now that customer has finished all phases of their implementation, they notice  that when attempting to process records where there are one or more accented charterers over customer or contact names ,--- the record is not getting picked up by EDI
 
There are 2 problems that are occurring as a result of accented characters

1)
Example ( 2 dots ) over the name
..
Ádám Gyönxxx_ősxx the subsuquent field is shifted by an additional space (byte) ( where normally there is 1 space) a second space is added to it - and thus not getting picked up by the EDI process

2)
Name field displays as garbage characters (example)
VSXTHU~~Ádám Gyönxxxő - displays as VSXTHU~~Ádám Gyönxx Å‘sxy and record does not process


EXPECTED BEHAVIOR
-----------------------
all accented characters would parse correctly with out added spaces (bytes) and name field does not display garbage characters

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

The issue can be reproduced at will with the following steps:
1. Select Responsibility: e-Commerce Gateway, Vision Services (USA)
2. Navigate to: Process > Import Program > Run Single Request
     - IN: Purchase Orders (850/ORDERS)
3.  Submit request

Changes

Cause

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