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JBO-27122: SQL Error, Business Process Not Defaulted While Creating Service Request From Agent Dashboard (Doc ID 2821844.1)

Last updated on DECEMBER 26, 2021

Applies to:

Oracle Customer Support - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Agent Dashboard

When attempting to Create a service request from the Agent Dashboard, the Business Process is not defaulted and when attempting to populate the Business Process the below error is thrown

ERROR
-----------------------
You have encountered an unexpected error. Please contact your system administrator for assistance

The error stack shows:

oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.  Statement: SELECT * FROM (SELECT
 DISTINCT b.sr_type_attr_map_id SR_TYPE_ATTR_MAP_ID,

java.sql.SQLException: Missing IN or OUT parameter at index:: 1




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service (R) Agent Dashboard
2. Create Service Request
3. Attempt to select the Business Process when the error is thrown


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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