Error "Set Profile Option FND: Diagnostics To 'Y' To View Stack Backtrace" When Accessing the iSupport Page External Link (Doc ID 2823232.1)

Last updated on OCTOBER 16, 2023

Applies to:

Symptoms

Set Profile option FND: Diagnostics to 'Y' to view Stack Backtrace error is being thrown while accessing iSupport external link

ERROR
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Set Profile option FND: Diagnostics to 'Y' to view Stack Backtrace

Error Stack is showing below exception:

oracle.apps.jtf.base.resources.FrameworkException: Responsibility is not valid. Make sure the responsibility is defined and assigned to the user.
at oracle.apps.jtf.util.GeneralPreference.switchResponsibility(GeneralPreference.java:971)
at oracle.apps.ibu.common.GuestUtil.assignResponsibility(GuestUtil.java:530)
at oracle.apps.ibu.common.GuestUtil.setupGuestUser(GuestUtil.java:589&#41


STEPS
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The issue can be reproduced at will with the following steps:
1. Access iSupport external link https://<host>:<port>/OA_HTML/ibuhpage.jsp

Cause

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