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Adding Service Line In Fulfillment Set With Another Shippable Product Line Results In Error - "User cannot perform set operations on this line" (Doc ID 2825318.1)

Last updated on APRIL 27, 2023

Applies to:

Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Transaction Fulfillment

ACTUAL BEHAVIOR

The Service order line referencing a fulfilled order line cannot be added to a fulfillment set with other shippable line even though the referenced Product line is already fulfilled.

1. "Order-1" - has a product line, which is fulfilled.

2.  User created another "Order-2". User wants to include service line referencing "Order-1" to be added to a fulfillment set with another product line (shippable line) on "Order-2".

3.  When user tries to add the service line referencing a closed product line from another order - they get following error message "User cannot perform set operations on this line".

 

EXPECTED BEHAVIOR

 1. The Service line referencing an order line can be added to a fulfillment set with other shippable line if the referenced Product line is already fulfilled.   

 2. If referenced service order is not fulfilled, user should not be allowed to add the service line in any other fulfillment set                         


STEPS

The issue can be reproduced at will with the following steps:
1. In Order Management responsibility Navigate -> Orders, Returns->Sales Orders
2. Create an order say ‘Order_1’ that has ‘line 1’ with ‘Item A’ and is fulfilled
3. Create another order say ‘Order_2’ that has a ‘line 1’ with ‘Item B’ (Shippable Item)
4. In ‘Order_2’ add a Service Order Line referencing ‘line 1’ from ‘Order_1’
5. For ‘Order_2’ create a new fulfilment set and on ‘line 1’ use right mouse click to add this line to a fulfillment set
6. User right mouse click on second line (service line) of ‘Order_2’ to add this line to fulfillment set
7. Error message occurs - "User cannot perform set operations on this line".


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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