Parent Label Mapping Is Not Working Correctly When Creating Custom Nodes (Doc ID 2825582.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Sub nodes added to the parent nodes are not showing in correct hierarchy.

EXPECTED BEHAVIOR
-----------------------
Nodes should show in correct hierarchy.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Navigate to (R) System Administrator > Define Node.
Created below custom nodes

1)
Node Label : First Node
Parent Label : Group Owned
View Name : CS_SR_UWQ_GROUP_COUNT_V
Bali Table : CS_SR_UWQ_GROUP_DS
Query Type : SINGLE
Where : resource_id in (select group_id from jtf_rs_group_members where
resource_id = :owner_id and
resource_id = :owner_id and nvl(delete_flag,'N') <> 'Y') AND RESOURCE_ID IS NOT NULL AND RESOURCE_ID IS NOT NULL

2)
Node Label : SubNode1
Parent Label : First Node
View Name : CS_SR_UWQ_GROUP_COUNT_V
Bali Table : CS_SR_UWQ_GROUP_DS
Query Type : SINGLE
Where : resource_id in (select group_id from jtf_rs_group_members where
resource_id = :owner_id and
resource_id = :owner_id and nvl(delete_flag,'N') <> 'Y') AND RESOURCE_ID IS NOT NULL
AND RESOURCE_ID IS NOT NULL and AND INCIDENT_SEVERITY_ID = 3

3)
Node Label : SubNode2
Parent Label : First Node
View Name : CS_SR_UWQ_GROUP_COUNT_V
Bali Table : CS_SR_UWQ_GROUP_DS
Query Type : SINGLE
Where : resource_id in (select group_id from jtf_rs_group_members where
resource_id = :owner_id and
resource_id = :owner_id and nvl(delete_flag,'N') <> 'Y') AND RESOURCE_ID IS NOT NULL
AND RESOURCE_ID IS NOT NULL and AND INCIDENT_SEVERITY_ID = 4

4) Navigate to (R) Service > Universal Work Queue
Its showing like below,

Service Request
     Group Owned
          First Node
    My Group
         SubNode1
         SubNode1

Nodes are not showing in correct hierarchy.

As per the node definition, it should display like below,

Service Request
    Group Owned
          First Node
                SubNode1
                SubNode1
     My Group

Cause

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