My Oracle Support Banner

33618662 BMCCCI: AutoCreate Configuration Items Hanging (Doc ID 2826075.1)

Last updated on APRIL 18, 2023

Applies to:

Oracle Configure to Order - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Bills

ACTUAL BEHAVIOR
---------------
AutoCreate Configuration items Hanging on items


Autocreate program get's 'stuck' on certain models for certain customers.

There is a line in the autocreate routine that gets stuck.


EXPECTED BEHAVIOR
-----------------------
Expect autocreate process to complete successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. auto create configuration

BUSINESS IMPACT
-----------------------
The issue has the following business impact:


Due to this issue, users cannot process orders and makes substantial impact on financial systems and order processing.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.