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Security Warnings Message, The connection to this website is untrusted using EBS with JWS and a TRUSTED SSL Certificate (DigiCert) (Doc ID 2827107.1)

Last updated on APRIL 14, 2024

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.x version, of EBS

After renewing TLS/SSL certificate on the Load-balancer (or new TLS implementation with JWS), the following error occurs when launching forms


ERROR
-----------------------
Security Warning

Do you want to continue?
The connection to this website is untrusted

/!\ Website https://<host>.<domain>:443

Note: The certificate is not valid and cannot be used to verify the identity of this website.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update the SSL certificate on Load Balancer with TLS being offloaded at Load Balancer
2. Launch forms with JWS
3. Warning message occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see error launching forms

Changes

 Updated TLS/SSL Certificate on the Load Balancer with JWS

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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