My Oracle Support Banner

Service Requests Not Generated After Submitting Preventive Maintenance Generate Service Requests in Field Service (Doc ID 2827186.1)

Last updated on MARCH 18, 2022

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Service Requests not generated after submitting program Preventive Maintenance Generate Service Requests and Tasks

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications

2. Go to Field Service Responsibility

3. Navigate to Requests >Run Concurrent Program "Preventive Maintenance Generate Service Requests and Tasks"

4.Check if Service Requests are generated automatically

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.