Mobiile Field Service: Unable To Create Notes With Different Type Than The Default (Doc ID 2827192.1)

Last updated on DECEMBER 12, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When a mobile user creates a note with a note type that is different from the default one, saves it and syncs the device, the note type still displays the default note type in the application.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Mobile Field Service Client.
2. Open a task.
3. Enter a new note with type 'Review Debrief'.
4. Save.
5. Sync.
6. Run Manages Uploaded Mobile Data concurrent.
7. Check the note type. It is showing the default note type, instead of the 'Review Debrief' type.

Changes

Cause

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