Closed Work Orders Not Showing Up In The EAM Workbench Advanced Search Page
(Doc ID 2827250.1)
Last updated on DECEMBER 10, 2021
Applies to:
Oracle Enterprise Asset Management - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
After a work order is confirmed closed via the Work orders form, searching for the same work order
via self service from the advanced search form does not show the work order as closed.
EXPECTED BEHAVIOR
The returned search records should show the work order as closed.
STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility Enterprise asset management.
2. Navigation Work orders->query work order number and confirm it is closed.
3. Navigate to EAM Workbench from same responsibility > Click on Work Orders tab > All tab >Advanced search
4. Whether user searches work order by number of by status that work order doesn’t show up in the EAM workbench.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |