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System Is Generating Child Claims When Claim Amount Settled Is Less Than Claim Header Amount (Doc ID 2829122.1)

Last updated on JANUARY 31, 2022

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, CLAIMS

ACTUAL BEHAVIOR
---------------
System is generating child claims.  Some of the claims are being splitting into child claims without any manual intervention when sending claims for submission. 


EXPECTED BEHAVIOR
-----------------------
Expect the claim not to be split


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Oracle Trade Management User responsibility
3. Navigate to Trade Management > Claims
4. Select claim and settle claim by approving.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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