ANNOUNCEMENT: Additional Coverage Options for 12.1.3 E-Business Suite Sustaining Support (Doc ID 2829137.1)

Last updated on OCTOBER 16, 2024

Applies to:

Details

If you are an Oracle-E-Business Suite Release 12.1.3 customer that is planning to upgrade to EBS 12.2 or move to Oracle SaaS, but are not able to complete the transition prior to January 1, 2022, you may use Oracle Market Driven Support (MDS) to bridge the support gap. For more information about Oracle Market-Driven Support for E-Business Suite, contact Customer Success Services by email. Your request will be routed to the appropriate regional contact.

Oracle Market-Driven Support

Oracle Market-Driven Support for Oracle E-Business Suite 12.1 can help you continue to operate while you complete the project to move beyond Release 12.1. Available till 2024, the ACS offering includes the following service components not available with Oracle Sustaining Support:

• Critical fixes, and/or workarounds for newly-discovered product issues resulting in Severity 1 and 2 Service Requests

• Periodic critical security patches and updates
  • Refer to Oracle E-Business Suite Release 12.1 Security Updates (October 2024) (Doc ID 3037726.1)

• Legislative and regulatory updates, as well as payroll-tax updates for selected countries
  • Oracle North American HR - 12.1.x Recommended Patches (Doc ID 860517.1)
  • Oracle EBS US and Canadian Payroll - 12.1.x Mandatory Patches (Doc ID 858794.1)
  • Oracle EBS US Benefits & HCM Affordable Care Act Reporting Mandatory Patches (Doc ID 2052175.1)
  • Americas (US, CA, MX) HCM High Priority Alert (Doc ID 404478.1)
  • US HCM & Benefits Affordable Care Act High Priority Alert (Doc ID 2052173.1)
  • Legislative Changes for the End of Tax Year 2022/23, the Start of Tax Year 2023/24, P11D, and the Real Time Information Changes Effective 06 April 2023 (Doc ID 2863820.1)
  • UK Payroll Mandatory Patches in Oracle EBS R12.1 (Doc ID 862407.1)
  • R12: AP: Oracle Payables' Plans For 1099 Reporting in the Current Tax Year (Doc ID 209913.1)

You may use the Market Drive Support (MDS) Technology Checker to validate your system meets the minimum technology baseline requirements. See the following for more information:

Infrastructure Requirements for Business Critical Fixes and Limited Updates for Oracle E-Business Suite 12.1.3 (Doc ID 2647635.1)

What is provided with Sustaining Support?

You can request diagnostic assistance for EBS 12.1 issues and download existing patches and documentation. Sustaining Support does not include the following:

• New updates, fixes, security alerts, data fixes, and critical patch updates
• New tax, legal, and regulatory updates
• New upgrade scripts
• Certification with new third-party products/versions
• Certification with new Oracle products

For more information regarding Oracle Premier Support, Extended Support and Sustaining Support, see the following:

Oracle Support - Lifetime Support Policy - Software

Have questions on security patching? Post them on the Install, Upgrade, Clone, Patch - EBS (MOSC) Community

References:

• Oracle Lifetime Support Policy:  Applications Unlimited
• Oracle Applications Lifetime Support Policy (PDF)
• Infrastructure Requirements for Business Critical Fixes and Limited Updates for Oracle E-Business Suite 12.1.3 (Doc ID 2647635.1)
• Products Excluded from Business Critical Fixes and Limited Updates for Oracle E-Business Suite 12.1.3 (Doc ID 2658179.1)
• Error Correction Baseline for Business Critical Fixes and Limited Updates for Oracle E-Business Suite 12.1.3 (Doc ID 2658189.1)
• Oracle E-Business Suite Release 12.1 Security Updates (July 2022) (Doc ID 2879381.1)

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