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What Tables And Columns Build The Item_key (Doc ID 282968.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.0.3 to 11.0.3 [Release 11]
Information in this document applies to any platform.

Goal

You are utilizing SRACTION workflow and there is a value for WF_ITEMS.ITEMS_KEY

Example: wf_items.item_key is 516228-10-256328.

What tables and columns build the item_key?

I am trying to abort the service dispatch workflow and would like to call the
procedure via sql - the procedure is currenly available via the service request
actions form from the special option in the menu.

Solution

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