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Agent Dashboard Doesn't Open Properly. Get JBO-25058 Error (Doc ID 2830021.1)

Last updated on DECEMBER 22, 2021

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms


Getting the following error when trying to open any service request from Agent Dashboard

ERROR
-----------------------
You have encountered an unexpected error .Please contact your System Administrator for assistance.

Exception details
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25058: Definition
installDummy of type Attribute not found in DummyVO1
at




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Customer Support Specialist responsibility
3. Navigate to Agent Dashboard >Open any Service Request

Observe the above error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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