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Unable to Cancel Order Line Error: Line category must be same (Doc ID 2830237.1)

Last updated on JANUARY 03, 2022

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

Getting error while trying to cancel order line.

ERROR
-----------------------
Line category must be same.
Choose Line type with same category as before.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as order management responsibility
2. Open sales order form
3. Query the order
4. Cancel the order line

==

Screenshot shows errors:

Line category must be same.
Choose Line type with same category as before.

==

OM Debug shows:

ENTER OE_DEFAULT_LINE.ATTRIBUTES
Entering in OE_Default_Test.Set_Header_Def_Hdlr_Rec with Header Id: 1333846
Exiting OE_Default_Test.Set_Header_Def_Hdlr_Rec
LINE ID = 939185
LINE SYS = OE_ORDER_LINES_ALL939185
SOURCE_DOCUMENT_ID = 30295
LEAVING OE_MSG_PUB.ADD
LINE CATEGORY CONSTRINED

==

Sales Order analyzer shows:

order no: 53344
header id: 1333846
status: booked

line: 1.1
line id: 939185
status: Supply Eligible
ordered qty: 1
shipped qty: 0

line workflow

939185; ROOT; Cobham - Generic - Depot; Null; Active
939185; Create Supply Order - Line, Manual; Create Supply Order - Eligible;
Notified

==

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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