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Incorrect Order Source Reference On Sales Orders Created From Service Request - Depot Repair Flow (Doc ID 2830853.1)

Last updated on JANUARY 03, 2022

Applies to:

Oracle Depot Repair - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Incorrect Order Source reference on sales orders created from Service request(SR) - Depot repair flow. Sales order created from the service request(Depot Repair) is showing incorrect Order Source Reference field in both header and line as ‘OE_ORDER_HEADERS_All concatenated with header_id’.

e.g., OE_ORDER_HEADERS_ALLnnnnn


EXPECTED BEHAVIOR
-----------------------
The Service Request Number should be displayed as it is in 12.1.3.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Depot Repair Manager
(N) Depot Repair > Repair Orders
1. Create Service request.
2. Create repair order.
3. Create job.
4. Execute Job and complete.
5. Import WIP charges and submit the SR.
6. Sales order is created with incorrect reference.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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