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Inactive Address Being Sent to Global Transportation Management GTM as Sold_To Address (Doc ID 2830916.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, inactive address are being sent to Global Transportation Management (GTM) as Sold_To address


EXPECTED BEHAVIOR
-----------------------
Expect to not send inactive address to GTM

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter and book the Order
2. Records are being transferred from EBS to GTM through line level workflow: workflow node “Export Compliance Screening – Line” is calling function OE_EXPORT_COMPLIANCE_WF.ECS_REQUEST which is calling ONT_ITM_PKG.Process_ITM_REQUEST.
3. ONT_ITM_PKG.Process_ITM_REQUEST calling Create_Request (which is part of ONT_ITM_PKG): Create_Request calling Get_Address (which is part of ONT_ITM_PKG)
4. Get_address has cursor C_SOLD_TO_ADDRESS which is fetching and sending Sold_To address to GTM.
5. Query GTM and see inactive address populated




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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