11i: How to Setup and Implement Oracle Service: Service Request (Doc ID 283095.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 21-Nov-2013***


Goal

The following document shows the recommended implementation step sequence for the set up of Oracle Service: Service Request from 11.5.9 onwards.

Since most of your setup information will be from the standard product documentation, it is recommended that you download these guides before performing any setups:

Oracle TeleService Implementation Guide
Oracle TeleService User Guide

These guides can be accessed from docs.oracle.com
Then select Applications > E-Business > and then the version you are interested in.

Note 1: Please use the Customer Support responsibility for performing the setup procedures detailed in this document unless indicated.

Note 2: All page references are to the Teleservice Implementation Guide unless indicated.

Solution

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