11i: How to Setup and Implement Oracle Service: Service Request
(Doc ID 283095.1)
Last updated on APRIL 18, 2018
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
The following document shows the recommended implementation step sequence for the set up of Oracle Service: Service Request from 11.5.10 (11i) onwards.
Since most of your setup information will be from the standard product documentation, it is recommended that you download these guides before performing any setups:
Oracle TeleService Implementation Guide
Oracle TeleService User Guide
These guides can be accessed from Online Documentation link > Applications > E-Business Suite. Then select the release you are interested in.
Note 1: Please use the Customer Support responsibility for performing the setup procedures detailed in this document unless indicated.
Note 2: All page references are to the Teleservice Implementation Guide unless indicated.
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