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Claim Settlement - Previous Open Debit Items - List Of Values Not Showing Charge Back Invoices List (Doc ID 2831003.1)

Last updated on JANUARY 03, 2022

Applies to:

Oracle Trade Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Claim - Settlement - Previous Open Debit Items - List Of Values(LOV) not showing Charge back invoices list

In 12.1.3 - The Previous open debit items LOV- shows all the open debit memos and charge back invoices list.
Where as
In 12.2.9 - It is not showing Charge back invoices list and more over, it is showing old and closed Debit memos.

EXPECTED BEHAVIOR
-----------------------
Expect the The Previous open debit items LOV- to work as in 12.1.3



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Oracle Trade Management responsibility
3. Navigate to Claims
4. Search for Claim
5. Choose Previous Open Debit In Settlement Drop down


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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