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R12.2: AP/IBY: Error "Cannot Display Page You Cannot Complete This Task Because One Of The Following Events." While Trying To Remove A Payment From A PPR. (Doc ID 2831882.1)

Last updated on JANUARY 04, 2022

Applies to:

Oracle Payables - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When removing selected proposal payment through Payment Process Requests, the following error occurs:

Error: Cannot Display Page
You cannot complete this task because one of the following events caused a loss of page data:
You accessed this page using the browser's navigation buttons (the browser Back button, for example).
Your login session has expired.
A system failure has occurred.
To proceed, please select the Home link at the top of the application page to return to the main menu. Then, access this page again using the application's navigation controls (menu, links, and so on) instead of using the browser's navigation controls like Back and Forward.

The issue can be reproduced at will with the following steps:

  1. Got to Payment Process Requests > Review Proposed Payments: Payment Process Request
  2. Query a PPR with status "Pending Proposed Payment Review"
  3. Select any payment
  4. Click [Remove] button
  5. The Error page.

The issue DOES NOT reproduces on all instances.

 

"Show Log On Screen" of the issue reproduced, shows the following:

 Error: Cannot Display Page

 You cannot complete this task because one of the following events caused a loss of page data:
 •You accessed this page using the browser's navigation buttons (the browser Back button, for example).
 •Your login session has expired.
 •A system failure has occurred.
  To proceed, please select the Home link at the top of the application page to return to the main menu. Then, access this page again using the application's navigation controls (menu, links, and so on) instead of using the browser's navigation controls like Back and Forward.

 ...
 ...
 oracle.apps.fnd.ICX_CLIENT_IANA_ENCODING=WINDOWS-1250
 SFuncId=26412
 CustResp_AR1458=[Loracle.apps.fnd.functionSecurity.Resp;@25db06eb
 SRespAppId=200
 oracle.adf.share.http.HttpSessionScopeAdapter=oracle.adf.share.http.HttpSessionScopeAdapter@2e188c62
 _reqUrl=/OA_HTML/OA.jsp?akRegionCode=FNDDIALOGPAGE&akRegionApplicationId=0&transactionid=1291024755&oapc=12&retainAM=Y&addBreadCrumb=S&oas=RVB2XG1hhHRtfJV4ORul6A..
 dhtmlMenustr=
 _lafid=alta
 dhtmlRespWorkliststr=<div class="Menu_ItemLink" role="dialog" aria-label="Notifications" aria-haspopup="true"><a class="universalGlobalButton" title="Notifications" href="javascript:WFGetOpenWorklist('[My\x20Worklist, Go\x20To\x20Full\x20Worklist,
 No\x20Open\x20notifications\x20found\x20for\x20this\x20user., Loading..., OA.jsp\x3fOAFunc\x3dWF_WORKLIST\x26oas\x3dRI0Si\x2d\x2dStjXMIaUpBaU3SQ.., Notifications, Y, OK]')"   name="Ntf"  id="SNTF"><div id="img"><img id ="WfImg"
 src="/OA_MEDIA/notification.png" title="Workflow Notifications" alt="" onload="javascript:WFGetOpenWorklistCount('0','[My\x20Worklist, Go\x20To\x20Full\x20Worklist, No\x20Open\x20notifications\x20found\x20for\x20this\x20user.,
 Loading..., OA.jsp\x3fOAFunc\x3dWF_WORKLIST\x26oas\x3dRI0Si\x2d\x2dStjXMIaUpBaU3SQ.., Notifications, Y, OK]','M')" /><div id="NtfCount" class="noti_bubble"></div></div></a></div><div id="WorklistTable"  
 style="position:absolute;display:none;margin-right: 4px;visibility: visible; width: 278px;top:35px;"></div>
 SpgTitle=Error: Cannot Display Page
 PREF_BACK_BUTTON_URL=OA.jsp?page=/oracle/apps/iby/disbursement/transaction/payment/webui/ReviewProposedPaymentsPG&checkrunId=124345&IbyReturnLinkURL=OA.jsp?page=/oracle/apps/ap/payments/psr/webui/PsrSearchPG&PaymentServiceRequestId=220912
 &forceQuery=Y&transactionid=1291024755&retainAM=Y&addBreadCrumb=S&OAPB=IBY_BRAND&oas=XtoDXw-Iva5mnsGrKUL4-g..&OAMC=79329_28_0&retainAM=Yaflog_level=1SSecGrpId=0
 OWASP_CSRFTOKEN=ENFS-NKGA-WERC-4A7C-BIPQ-8CAW-DVAS-BQU2
 FND_DIALOG_PAGE_null_null_0_101_20639_1458_null_N=oracle.adf.mds.CustContextImpl@f3091831
 custRegionTableData_ResultsTable=oracle.apps.fnd.framework.webui.OABoundValueRichTableLogData@b145679c
 ...
 ...
 [49]:PROCEDURE:[fnd.profiles.Profiles]:getProfileOptionValue:  name=FND_TOP_LEVEL_MENU_DISPLAY_MODE; levelID=10001; levelValue=0; levelValueApplID=0
 [49]:PROCEDURE:[fnd.profiles.Profiles]:getProfileOptionValue:  name=FND_BRANDING_SIZE; levelID=10004; levelValue=1458; levelValueApplID=0
 [49]:EVENT:[iby.disbursement.transaction.payment.webui.ReviewProposedPaymentsCO]:OAF LOG: Event : Call Process Request, in: oracle.apps.iby.disbursement.transaction.payment.webui.ReviewProposedPaymentsCO: Entering Process Request
 [50]:ERROR:[fnd.common.Message.auto_log]:FND�FND_STATE_LOSS_MESG�Y�HOME�FND_GLOBAL_PRMPT_HOME�
 [50]:ERROR:[fnd.framework.OAException]:&lt;html&gt;&lt;b&gt;You cannot complete this task because one of the following events caused a loss of page data:&lt;br&gt; &lt;ul&gt;&lt;li&gt;
   You accessed this page using the browser's navigation buttons (the browser Back button, for example). &lt;li&gt;Your login   session has expired. &lt;li&gt;A system failure has occurred.&lt;/ul&gt;&lt;/b&gt;
   To proceed, please select the Home link at the top of the application page to return to the main menu. Then, access this page again using the application's navigation controls (menu, links, and so on) instead of using the browser's navigation controls like Back and Forward.&lt;/html&gt;
 [50]:ERROR:[fnd.common.Message.auto_log]:FND�FND_STATE_LOSS_ERROR_TITLE�
 [50]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection(): BEGIN/END
 [50]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection(null,1611629843,false,false,false): : BEGIN
 [50]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection: END: returning weblogic.jdbc.wrapper.PoolConnection_oracle_jdbc_driver_T4CConnection@264f44
 ...
 ...
 [211]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.releaseLocalJDBCConnection(weblogic.jdbc.wrapper.PoolConnection_oracle_jdbc_driver_T4CConnection@264f44): : BEGIN
 [212]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.releaseLocalJDBCConnection: END
 [52]:UNEXPECTED:[fnd.framework.webui.OAPageLayoutHelper]:oracle.apps.fnd.framework.webui.OARedirectException
at oracle.apps.fnd.framework.webui.OAPageContextImpl.forwardImmediatelyInternal(OAPageContextImpl.java:3117)
at oracle.apps.fnd.framework.webui.OADialogManager.redirectToTarget(OADialogManager.java:508)
at oracle.apps.fnd.framework.webui.OADialogManager.redirectToDialogPage(OADialogManager.java:154)
at oracle.apps.fnd.framework.webui.OAPageContextImpl.redirectToDialogPage(OAPageContextImpl.java:4850)
at oracle.apps.iby.disbursement.transaction.payment.webui.ReviewProposedPaymentsCO.processRequest(ReviewProposedPaymentsCO.java:68)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:673)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
 ...
Notice the log lines highlighted.

 

EXPECTED BEHAVIOR
-----------------------
To remove payment from the PPR, without the error

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot remove payment and complete PPR.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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