"APP-FND-00005: Incorrect arguments were passed to user exit #MESSAGE_TOKEN ‘Encoded_external_url" Error Opening Attachment From Service Request Form
(Doc ID 2832062.1)
Last updated on APRIL 19, 2023
Applies to:
Oracle Teleservice - Version 12.2.9 and laterOracle Application Object Library - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
Symptoms
When attempting to open the Service Request attachments the following error is thrown:
ERROR
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APP-FND-00005: Incorrect arguments were passed to user exit #MESSAGE_TOKEN ‘Encoded_external_url'
Please correct the user exit call in your form exit
STEPS
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The issue can be reproduced at will with the following steps:
1) Service Responsibility
2) Find Service Request
3) Open Service Request and click on Attachment Icon
4) Click on Open Document when error is thrown
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |