User Cannot Open Trade Management Claims Screen
(Doc ID 2832134.1)
Last updated on JANUARY 05, 2022
Applies to:
Oracle Trade Management - Version 12.2.10 and laterInformation in this document applies to any platform.
How to reset the claims personalized search / saved search
Symptoms
On : 12.2.10 version, CLAIMS
ACTUAL BEHAVIOR
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One User cannot open Claims screen in Channel Revenue Management as it times out after 15 minutes.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login as Trade management user
2. Click on a claim
3. Wait for 15 minutes and get a time out screen.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |