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User Cannot Open Trade Management Claims Screen (Doc ID 2832134.1)

Last updated on JANUARY 05, 2022

Applies to:

Oracle Trade Management - Version 12.2.10 and later
Information in this document applies to any platform.
How to reset the claims personalized search / saved search

Symptoms

On : 12.2.10 version, CLAIMS

ACTUAL BEHAVIOR
---------------
One User cannot open Claims screen in Channel Revenue Management as it times out after 15 minutes.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Trade management user
2. Click on a claim
3. Wait for 15 minutes and get a time out screen.



Cause

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In this Document
Symptoms
Cause
Solution


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