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Email Center Module Attachment Issue (Doc ID 2832284.1)

Last updated on JANUARY 06, 2022

Applies to:

Oracle Email Center - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Message Component

When attempting to add attachments in new email or existing email reply,
the following error occurs.

ERROR
-----------------------
"Set Profile option FND: Diagnostics to 'Y' to view Stack Backtrace".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email Center Agent Console > Inbox
2. Click on Message.
3. Open the existing email or compose new email
4. Click on Edit Attachment link.


 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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