Service: Serial Number LOV in SR form is Empty for Items in Inventory (Doc ID 283285.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version: 11.5.9 to 12.2 - Release: 11.5 to 12.2
Information in this document applies to any platform.
***Checked for relevance on 02-MAR-2012***

Symptoms

None of the serialized Items physically located in the Inventory stock can be selected in Service Requests form.

In Service Requests form, you try to query up Serial Numbers of Items sitting in SubInventories of the Internal Party, but the Serial Number field is empty though there are Items in Inventory.
It happens regardless whether you fill in the Customer (the Internal Party) first, or try to search for the Serial# straigh away.

- The Items are visible in Install Base (IN_INVENTORY) and they are IB Trackable
- Service: Inventory Validation Organization profile option is set to the Master Organization

Cause

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