My Oracle Support Banner

Service: Serial Number LOV in SR form is Empty for Items in Inventory (Doc ID 283285.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


None of the serialized Items physically located in the Inventory stock can be selected in Service Requests form.

In Service Requests form, you try to query up Serial Numbers of Items sitting in SubInventories of the Internal Party, but the Serial Number field is empty though there are Items in Inventory.
It happens regardless whether you fill in the Customer (the Internal Party) first, or try to search for the Serial# straigh away.

- The Items are visible in Install Base (IN_INVENTORY) and they are IB Trackable
- Service: Inventory Validation Organization profile option is set to the Master Organization




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.