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Scheduled Dates On The Field Service Third Party Admin Portal Page Not Showing Correct Dates (Doc ID 2833078.1)

Last updated on JANUARY 11, 2022

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Scheduled Dates On The Field Service Third Party Admin Portal[FS3AP] Page Not Showing Correct Dates

If the Task assignment has Start and End Dates on the More > Assignments section of the Service Request form, these dates get displayed on the Portal page. Changing the Scheduled Dates updates the date in the system however the page continues to display the date from the More tab.

EXPECTED BEHAVIOR
Expect that the scheduled dates are correctly displayed from the Task tab and not from the More tab..

STEPS
1. Login to Oracle apps
2. R) Field Service Manager -> Create Service request and a task. Assign the Task to a technician having the FS3AP responsibility access
3. Login to FS3AP and query for the task, find that the scheduled dates are correctly reflected.
4. Create a debrief line and do not post the debrief yet. Just save. The dates are reflected in the FS3AP Dashboard administrator.
5. From the SR form Task tab, click 'More' button and find that the resource has the dates reflected.. Change the dates to some new dates and save.
6. In FS3AP dashboard find that these dates are reflected in the Scheduled start date and Scheduled end dates.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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