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After Upgrade To Release 12.2 The Case Task Is Not Editable (Doc ID 2833578.1)

Last updated on JANUARY 19, 2022

Applies to:

Oracle Customer Support - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

After upgrading from 12.1.3 to 12.2.10 some of the Tasks are not editable. The Type and Priority are readonly, and users are unable to add attachments or notes.

Steps
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query Tasks

Fields cannot be updated.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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