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NULL Error While Saving Charges On Service Request Form (Doc ID 2833888.1)

Last updated on JANUARY 14, 2022

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, MICC Transfer to TSC

Error when saving Charges in Service request form

ERROR
-----------------------
NULL error pop up

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Request.
2. Provide required charge details and proceed with save to receive reported error.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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