R12: OIE: Some iExpense Approvers are not Receiving Notifications to Approve Expense Reports (Doc ID 2834282.1)

Last updated on MAY 12, 2022

Applies to:

Symptoms

Some iExpense Approvers are not receiving notifications to approve expense reports: email notifications and notifications in the application on the Worklist section.

The expense report has the status "Pending System Administrator Action".

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Internet Expenses responsibility:

- Expenses
- Expenses Home
- Create Expense Report
- Under section 'Update Expense Report: General Information insert the details including 'Approver'
- Click the 'Next' and 'Submit' buttons

2. Go to Expenses Home - Track Submitted Expense Reports

- See the Report Status: Pending System Administrator Action for that expense report.

Cause

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