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R12: OIE: Some iExpense Approvers are not Receiving Notifications to Approve Expense Reports (Doc ID 2834282.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Internet Expenses - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms


Some iExpense Approvers are not receiving notifications to approve expense reports: email notifications and notifications in the application on the Worklist section.

The expense report has the status "Pending System Administrator Action".

 





STEPS
-----------------------
The issue can be reproduced at will with the following steps:

 


1. Go to Internet Expenses responsibility:


- Expenses
- Expenses Home
- Create Expense Report
- Under section 'Update Expense Report: General Information insert the details including 'Approver'
- Click the 'Next' and 'Submit' buttons

2. Go to Expenses Home - Track Submitted Expense Reports

- See the Report Status: Pending System Administrator Action for that expense report.

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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