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R12: OIE: Some iExpense Approvers are not Receiving Notifications to Approve Expense Reports (Doc ID 2834282.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Internet Expenses - Version 12.2.9 and later
Information in this document applies to any platform.


Some iExpense Approvers are not receiving notifications to approve expense reports: email notifications and notifications in the application on the Worklist section.

The expense report has the status "Pending System Administrator Action".


The issue can be reproduced at will with the following steps:


1. Go to Internet Expenses responsibility:

- Expenses
- Expenses Home
- Create Expense Report
- Under section 'Update Expense Report: General Information insert the details including 'Approver'
- Click the 'Next' and 'Submit' buttons

2. Go to Expenses Home - Track Submitted Expense Reports

- See the Report Status: Pending System Administrator Action for that expense report.




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