Performance Issue - Create RMA By Using Copy Order From Existing Sales Order (Doc ID 2834976.1)

Last updated on JANUARY 21, 2022

Applies to:

Symptoms

Create RMA By Using Copy Order - Performance Issue

ACTUAL BEHAVIOR

Creating Return order using Copy Order Form is taking a long time and performance issue is observed

EXPECTED BEHAVIOR

Return order creation via copy option should not have performance bottleneck.

STEPS

The issue can be reproduced at will with the following steps:

1. Create a sales order and book it.
2. After shipping the sales order lines, need to create an RMA order to return the items
3. Query the original Sales Order in Order Organizer
4. Click On Button > Actions >  Copy
5. Change the New Order Type to an RMA Order type and click 'Ok'.
8. Order Copy process takes lot of time to create a RMA order

Changes

Cause

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