We Are Unable To Receive The Purchase Orders From Oracle Application Using (Purchase Order Summary >Tools Communicate) (Doc ID 2835350.1)

Last updated on JANUARY 27, 2022

Applies to:

Symptoms

On : 12.2.4 version,

ACTUAL BEHAVIOR
---------------
Approved Purchase Order (PO) are not communicated properly to the supplier when using the Purchase Order Summary > Tools > Communicate > Email option.
A test was done on both the server and the application and those emails were received, however not the PO's.

EXPECTED BEHAVIOR
-----------------------
Expect to receive the PO details along with the email

STEPS
-----------------------
1) Login to Purchasing Respsonbility
2) Create and submit a PO for approval 
3) Approve a Purchase Order
4) Go to PO Summary and query the PO
5) Navigate to Tools > Communicate > and Email the Purchase Order
6) The email is received; but not the PO's

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.