Email Center Rich Text Editor For Message Is Not Available (Doc ID 2835742.1)

Last updated on JANUARY 27, 2022

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

When attempting to create a message using the Rich Text Editor, the option is not available in Microsoft Edge (Chromium) or the Chrome browser.

Steps
(R) Email Center Agent Console
(N) Home > Inbox
Open Email message
Click on Message Preferences

No Rich Text editor option.

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In this Document

Symptoms

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