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Credit Card CVV Code Is Saved To Database Multiple Times From Service Request Form Which Causes Charges Error "CS_Charge_Create_Order_PVT.Submit_Order -ORA -01422:exact fetch returns more than requested number of rows" (Doc ID 2840738.1)

Last updated on FEBRUARY 04, 2022

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.
Card Verification Value
Security Code
ORA -01422
-ORA -01422:exact fetch returns more than requested number of rows


On : 12.2.8 version, Charges UI, APIs, and schema

Getting the following error when submitting charges

Submit Order Failed :CS_Charge_Create_Order_PVT.Submit_Order -ORA -01422:exact fetch returns more than requested number of rows

The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Service Requests >Create Service Requests
4. Query for Service Request
5. Add Credit Card details and save
6. Make another change on Service Request and save
7. Make another change on SR and save
8. Search for SR
9. Create charge line and submit charges

Observe the above error


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