Filtering SR Notes Not Working In Agent Dashboard
(Doc ID 2840739.1)
Last updated on FEBRUARY 03, 2022
Applies to:
Oracle Customer Support - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
When a user is in the Update Service Request HTML form and they try to filter any type of notes view (e.g. Select the "Service Request Notes" and “Chronological”), click go - it defaults back to "All Notes" check box.
Steps
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR Service Request
Click on History tab
Check the Notes checkbox
Click Go
It defaults to the All Notes check box
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR Service Request
Click on History tab
Check the Notes checkbox
Click Go
It defaults to the All Notes check box
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |