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Relationship Plan will not pop up an alert box (Doc ID 284376.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Customer Care - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

The Relationship Plan is setup and the customer is associated to the plan, but the plan does not execute. 

Changes

 

Cause

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