Delivery is Ship Confirmed but Order Lines Still Showing Picked (Doc ID 284591.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.CU2 and later
Information in this document applies to any platform.
FORM:WSHFSTRX.FMB - Shipping Transactions Form
FORM:OEXOEORD.FMB - Sales Orders


Symptoms

You ship confirm a delivery for a sales order.
However, the order lines show a status of "picked" versus the expected "shipped" in the sales order form.

In the Shipping Transactions Form you see the following:
Delivery details show a Line Status = Staged/Pick Confirmed with Next Step = Ship Confirm/Close Trip Stop.
Delivery has a Status of Confirmed (CO), not Closed (CL) as expected.
Both the Pick-up and Drop-off stops are open.
The Trip is open 

Since the  Next Step shows "Ship Confirm/Close Trip Stop" user attempts to ship confirm the delivery again but gets the following error:

Error: This action cannot be performed on all selected records.

Click on Detail button
Error: The action can not be performed because the selected records are not eligible.

The reason for the above error is that the delivery has already been confirmed so it cannot be ship confirmed again. 

 

Cause

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