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Delivery is Ship Confirmed but Order Lines Still Showing Picked (Awaiting Shipping) (Doc ID 284591.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Shipping Execution - Version 11.5.10.CU2 to 12.2.4 [Release 11.5.10 to 12.2]
Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Shipping Execution - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Oracle Order Management - Version 12.2.3 and later
Oracle Shipping Execution - Version 12.2.8 and later
Information in this document applies to any platform.
FORM:WSHFSTRX.FMB - Shipping Transactions Form
FORM:OEXOEORD.FMB - Sales Orders







Symptoms

Problem Statement

You ship confirm a delivery for a sales order.
However, the order lines show a status of "picked" versus the expected "shipped" in the sales order form.

In the Shipping Transactions Form you see the following:


Since the  Next Step shows "Ship Confirm/Close Trip Stop" user attempts to ship confirm the delivery again, but the following error is raised:

Error

Error: This action cannot be performed on all selected records.

Click on Detail button

Error: The action can not be performed because the selected records are not eligible.

When attempting to cancel the order lines, error #1 occurs.
When attempting to ship confirm the deliveries with backorder all, error #2 occurs:

1. You are not allowed to cancel Order Line because: Line has been pick confirmed/staged.
2. This action cannot be performed because the selected records are not eligible.

 

Steps to Reproduce

  1. Ship Confirm against the order which is in above situation

 

Cause

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In this Document
Symptoms
Cause
Solution

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