Order Header Won't Close Automatically After Lines Are All Closed (Doc ID 284799.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Order Management - Version 11.5.8 to 12.2.3 [Release 11.5.8 to 12.2]
Information in this document applies to any platform.

Symptoms

There are several orders with lines all closed, but the header stays in Book status. The headers can be closed manually by using workflow admin self-service to retry the header workflow. Why is this happening?

Cause

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