Monitoring Services:Transferred Expenditure Items Credit Not Processed By PRC: Generate Draft Invoice (Doc ID 2848481.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

This issue is handled via Monitoring Services.

The basic concept of the Monitoring Service is the ability to define and periodically look for events (faults, issues, availability) in the customer's instances and, as needed, when an event occurs, create / update a Service Request with a well-defined problem statement, the diagnostics collected, and specific steps defined for the engineer to easily solve the issue.

This monitoring service captures corruption where Expenditure items have been transferred from one project to another project.The adjusting expenditures are not getting picked-up by generation process.
This corruption is caused due to lower version of PJB file as customer have not applied the latest billing patch .

Cause

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