When Importing Repair WIP Job Details Into Repair Actuals, the Bill_To, Ship_to, OM_interface Fields Are Blank In Service Request - Charges Tab (Doc ID 2849002.1)

Last updated on FEBRUARY 13, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
After importing WIP charges to Repair Actuals, when checking the Charges in Service Request form, find that the following fields are null in Charges tab:

Bill To Account
Ship To Account
OM Interface

Steps to replicate
1. Login to Oracle Apps and R) Depot Repair Manager -> Create a Service Request and Service Order.
2. Create Job in Repair order form.
3. Complete the Repair job.
4. In the Repair actuals tab, import the Repair Job WIP details.
5. Query the Service Request in the service request form. Navigate to charges tab, and find that the Bill_TO, ship_to, OM Interface are null.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.