How To Synchronize Installation Date of Install Base with Warranty Start and End Date (Doc ID 284931.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 09-Oct-2013***

Goal

One of the new features for Installed Base in 11.5.10 is to coordinate the installed date and start date of any associated warranty with OKS. The Installation date field in Install Base is used to hold the date of product installation. In many cases, the installation of the product happens later and can be updated on-line in Installed Base.  The warranty creation, however, happens on the date of shipment. Current Install Base supports the date change but does not co-ordinate this change to Service Contract warranty start date.

When a product installation date is changed, Service Contracts checks for contracts that cover that product. For every service that covers the product, the coverage definition is checked for warranty coverage that has the attribute set to allow the installation date synchronization.  If this option is selected, Service Contracts checks whether any service request has been logged on dates that would be outside the warranty period if it were changed to start on the new installation date.  If no service request exists, the warranty start date is changed to the installation date.  To preserve the original duration of the warranty, the end date is also changed. The effect of the change is automatically cascaded to the coverage definition.

To make this work, some specific setups are required.


Solution

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