Attempting to Receive Internal Order Where Requisition Has Been Partially Cancelled Results in Error 'RVTII-077: ORA-01476: divisor is equal to zero' (Doc ID 2849613.1)

Last updated on NOVEMBER 21, 2023

Applies to:

Symptoms

Using Purchasing, after cancelling an internal requisition (IR) line with corresponding internal sales order line that has been shipped, attempt to partially receive the IR line results in error

ERROR
-------------------
RVTII-077: ORA-01476: divisor is equal to zero

STEPS
-------------------
1. Login to the E-Business Suite and choose the Purchasing Module.
2. Create and approve Internal Requisition, then run Create Internal Orders to create a Sales Order
3. Before doing the Pick and Ship, move to Shipping Transactions form
5. Choose Split Line option and split the line into two lines
6. Now pick an ship quantity of one line
7. Navigate to Requisitions -> Requisition Summary page
8. Query Requisition and it shows full Quantity with partial Quantity Shipped and zero Quantity Delivered
9. Click on Tools -> Change
10. Click on Cancel Line box and process
11. Try to receive the shipped quantity and see error

BUSINESS IMPACT
-----------------------
Expectation is that after Cancel Receipt should still be allowed

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.