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Receipt Workbench Issue: Unable To Create A Debit Memo Reversal, Debit Memo is not Saved and No Errors are Raised in the Form (Doc ID 285050.1)

Last updated on OCTOBER 26, 2018

Applies to:

Oracle Receivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.

Symptoms

Unable to create a debit memo reversal. After reversing the receipt and saving, the debit memo reversal is not saved.
There are no error messages on the screen.

The AR forms debug log file shows :-
Get_Id: ARP_TRX_VALIDATE.validate_trx_date()+
Get_Id: Validate Batch Source
Get_Id: arp_trx_validate.add_to_error_list()+
Get_Id: add_to_error_list: p_mode = STANDARD
Get_Id: add_to_error_list: adding: ctid: 1903 trx_number: Receipt1 line: ,
Get_Id: add_to_error_list: msg: AR_TW_BAD_DATE_SOURCE token 1 token 2
Get_Id: add_to_error_list: error location: TGW_HEADER.BS_BATCH_SOURCE_NAME
Get_Id: add_to_error_list:
Get_Id: add_to_error_list: EXCEPTION: arp_trx_validate.add_to_error_list()
Get_Id: EXCEPTION: ARP_TRX_VALIDATE.validate_trx_date()
Get_Id: do_completion_checking: EXCEPTION: arp_trx_completion_chk.do_completion_checking()
Get_Id: EXCEPTION: arp_process_header.post_commit()
debit_memo_reversal: EXCEPTION: arp_reverse_receipt.debit_memo_reversal
Exception in arp_process_receipts.update_cash_receipts


The error AR_TW_BAD_DATE_SOURCE means it is a problem with the batch source start and end dates.

Cause

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