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Interface Service Cost To Projects Error "Not Able To Fetch The Person ID" (Doc ID 2851867.1)

Last updated on MARCH 03, 2022

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Charges UI, APIs, and schema

When attempting to run interface service cost to projects,
the following error occurs.

ERROR
-----------------------
Not able to fetch the Person I



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request with Task and assigned resource.
2. Add debrief lines select the Service Activity Code  which was setup with create cost flag as Yes.
3. Complete the task and submitted the charges.Run the program interface service cost to projects with Service Request number.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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