FRM-47023 Error When Click On Log And Notes Button
(Doc ID 2852086.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle Customer Care - Version 12.2.11 and laterOracle Teleservice - Version 12.2.11 and later
Information in this document applies to any platform.
Symptoms
On : 12.2.11 version,
When attempting to click on 'Log and Notes' button,
the following error occurs.
ERROR
-----------------------
"FRM-47023: No such parameter named SOURCE_OBJECT_CODE exists in form CSCCCCRC"
"FRM-47023: No such parameter named SOURCE_OBJECT_CODE exists in form CSXSRISR"
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Customer Management > Contact Center.
2. Search for the customer and click on Service Requests tab.
3. Click on 'Log and Notes' button. The mentioned error occurred
4. Navigate to (R) Service > Service Requests > Create Service Requests.
5. Query the SR and click on Workbench tab.
6. Click on 'Log and Notes' button. The mentioned error occurred
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |